Introduction
MJH ("we," "us," or "our") crafts fine jewellery and values the trust you place in us when you visit our website, browse our collections, or book an appointment. This Privacy Policy explains what information we collect, why we collect it, and how we protect it.
By using our website or services, you agree to the practices described in this policy. If you do not agree, we ask that you refrain from using our site.
Information We Collect
We collect information that helps us serve you better, whether you're browsing our collection or reaching out to book an appointment.
Information you provide directly
- Name, phone number, and email address when you submit an enquiry or book an appointment
- Preferences shared during consultations, such as budget, occasion, or design interests
- Messages sent through our contact forms or WhatsApp enquiry button
Information collected automatically
- Device type, browser, and general location (city-level)
- Pages viewed, time spent, and products browsed on our site
- Search terms used within our collection page
How We Use Your Information
| Purpose | Details |
|---|---|
| Respond to enquiries | To answer questions about products, pricing, or availability |
| Book appointments | To schedule and confirm in-store or virtual consultations |
| Improve our website | To understand which collections and pages are most useful to visitors |
| Marketing communication | To share new collections or offers, only where you've opted in |
Data Security
We use industry-standard safeguards, including encrypted connections and restricted access, to protect your information from unauthorised access, alteration, or disclosure. While we take reasonable precautions, no method of transmission over the internet is completely secure.
Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct inaccurate information
- Request deletion of your data, subject to legal obligations
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please reach out using the contact details below.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law, such as for tax and accounting purposes related to purchases.
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has shared data with us, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will always reflect the most recent revision.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please get in touch.
We're here to help
Reach out for any privacy-related questions or requests.